Frequently Asked Questions

Everything you need to know about shopping with Kanvas Beauty

Are your products 100% authentic?

Absolutely. We pride ourselves on sourcing directly from authorized distributors or the brands themselves. Every product in our collection is guaranteed to be 100% authentic and fresh.

How long does shipping take?

Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-7 business days, while express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on skincare or makeup items that have been opened.

Do you ship internationally?

Yes, Kanvas Beauty ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.